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Welcome to a new home for the Art and Science of Experience. We are so happy to invite you to subscribe to this new initiative XLA.TV that we are creating together with MediaOps.

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XLA Case Studies

Experience Personas: A Good Idea?

XLA Case Study

Experience Personas. A good idea?

experience persona white paper

A new Governance paradigm

XLA Case Study

A new Governance paradigm.

Improve IT service outsourcing experience

The magic of bringing XLAs & SLAs together

XLA Case Study

Bringing XLAs & SLAs together.

improving IT Service outsourcing