XLA Creation

An XLA so much more than a survey

Use our Consulting service to develop multiple practical and contractually valid XLAs

Use the XLACollab Cross Reference Matrix (XRM) to

  • Establish the essential Experience Indicators (XIs)
  • Identify XLA data sources and align all technical supporting data to the XIs
  • Align the subjective and objective measures to determine the authentic experience delivered

Simplify your technical KPIs and make them more human-centric

xla creation

There are two XLA points of view:

  • Consumer XLAs are the experience commitments wanted or required
  • Provider XLAs are the experience commitments to be delivered
xla creation

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