XLA Creation

“As we explored the multiple perspectives and approaches within the ‘experience’ market, we found expertise and synergy within XLACollab which is without parallel.

~ Leon Gilbert

XLA Creation

An XLA so much more than a survey

Use our Consulting service to develop multiple practical and contractually valid XLAs

Use the XLACollab Cross Reference Matrix (XRM) to

  • Establish the essential Experience Indicators (XIs)
  • Identify XLA data sources and align all technical supporting data to the XIs
  • Align the subjective and objective measures to determine the authentic experience delivered

Simplify your technical KPIs and make them more human-centric

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Simplify your technical KPIs and make them more human-centric

XLAs Point of View

Consumer XLAs are the experience commitments wanted or required
Provider XLAs are the experience commitments to be delivered