“XLACollab represents a collaborative approach to help organizations create excellent digital employee experiences that matter for the business”
~ Alan Nance
What is an XLA?
The XLA enables organizations to deliver an experience that changes and evolves over time. XLAs are dynamic. Unlike, SLAs experience level agreements use XI’s (Experience Indicators) to measure reactions to outcomes rather than steps in a process. By doing so, businesses are able to understand which experience matters and make significant improvements to their process.
What does good look like in the XLA environment?
The XLA Stack - XLA Working with the SLA
XLAs do not replace SLAs… They help each other. We need both.