Experience Essentials

“XLACollab represents a collaborative approach to help organizations create excellent digital employee experiences that matter for the business”

~ Alan Nance

Experience Matters Now More Than Ever

What is an XLA?

Cumulative Moments
over Time

The XLA enables organizations to deliver an experience that changes and evolves over time. XLAs are dynamic. Unlike, SLAs experience level agreements use XI’s (Experience Indicators) to measure reactions to outcomes rather than steps in a process. By doing so, businesses are able to understand which experience matters and make significant improvements to their process.

meaningful experience

What does good look like in the XLA environment?

working with the sla

The XLA Stack - XLA Working with the SLA

XLAs do not replace SLAs… They help each other. We need both.

xla stack

The XLA Stack - An Experience Example