“Great course and great delivery. This course helped me set the ball rolling on this topic within our organization. A new world and new culture, which I am passionate about supporting!”

~ Michelle Jordan, Head of IT Customer Experience, Centrica

“Powerful knowledge. Knowledge is powerful.”

~ Allan Nance


Employee's Development and Improvement

Many experts train based on their experience and practical examples. We like to flip this around and train with experts who think from the perspective of the audience. That creates knowledge that you can immediately apply in practice.

Our experience education services all include hands-on exercises where learners are immersed in the development and improvement of employee and customer experience.

We offer a variety of courses with flexible delivery options through our XLA Academy including onsite as well as remote delivery.