xlacollab, Author at XLACollab

May 7, 2020 Business Services xlacollab

Use experience-level agreements to elevate IT service satisfaction

Imagine that you and a friend go to a beautiful restaurant and the server comes over—not with a menu, a glass of water, and a cheery welcome, but with a service-level agreement (SLA) containing 25 key performance indicators (KPIs) that the restaurant intends to meet over the course of the next hour.

November 10, 2019 Business Services, IT xlacollab

The Science of eXperience. A movement for passionate service professionals

“One brief, shining moment, that was known as Camelot.” – Alan Jay Lerner.

June 21, 2018 Business Services, IT xlacollab

Digital Transformation requires Digital Empathy. The crucial role of eXperience Level Agreements

If an enterprise wants to achieve growth right here and right now, it needs to create digital solutions that excite beyond the usual measures of business viability and technical feasibility. These new digital products need elevated consumer desirability. The consumer need not know how a solution was created; instead, they want an emotional need met. […]

Author: xlacollab

Use experience-level agreements to elevate IT service satisfaction

The Science of eXperience. A movement for passionate service professionals

Digital Transformation requires Digital Empathy. The crucial role of eXperience Level Agreements