XLACollab Blog Post Author

May 7, 2020 Business Services mfleischner

Use experience-level agreements to elevate IT

Imagine that you and a friend go to a beautiful restaurant and the server comes over—not with a menu, a glass of water, and a cheery welcome, but with a service-level agreement (SLA) containing 25 key performance indicators (KPIs) that the restaurant intends to meet over the course of the next hour.

November 10, 2019 Business Services, IT mfleischner

The Science of eXperience. A movement.

Individuals are exercising their power at a level not witnessed before. The best evidence of this power is through the conversations that they have with each other.

June 21, 2018 Business Services, IT mfleischner

Digital Transformation requires Digital Empathy.

If an enterprise wants to achieve growth right here and right now, it needs to create digital solutions that excite beyond the usual measures of business viability and technical feasibility. These new digital products need elevated consumer desirability. The consumer need not know how a solution was created; instead, they want an emotional need met. […]

Author: mfleischner

Use experience-level agreements to elevate IT

The Science of eXperience. A movement.

Digital Transformation requires Digital Empathy.